Every single minute counts when it comes to downtime.

Downdetector Enterprise™ offers advanced notification for service disruptions, frequently detecting issues before internal monitoring tools can identify them.

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Complete online service provider monitoring solution.

Detect user issues before they become aware of them.

Downdetector Enterprise offers continuous monitoring and near-real-time alerting on service outages by verifying and analyzing over 25+ million consumer-reported issues every month, ensuring comprehensive coverage 24/7.

Monitor vital services critical for business operations.

Recognize when third-party service disruptions affect your customer experience. Detect outages in internet service providers, hosting platforms, and other essential services.

Smoothly integrate with existing monitoring tools.

Customize alerts via email, RSS, push notifications, and API, accessing details such as affected geographies and ISPs directly within your existing tools.

Webinars

Steps to Take When Customers Report Service Issues on Downdetector

Strategies for Gaming Companies to Swiftly Detect and Resolve Outages

Methods for Banks and Financial Services Companies to Swiftly Detect Outages

Enterprise Dashboard by Downdetector rewritten

Real-time dashboard

Monitor your service ecosystem, spot trends, and troubleshoot efficiently by viewing multiple services at a glance

Comparative views

Identify correlations between outages by overlaying data from multiple service providers

Instant alerts

Tailored, instant alerts for your network operations center and other teams via email and RSS

Geographic reporting

Gain insight into issue locations through a heatmap of problem reports and location breakdown
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Social feeds

Track pertinent posts and user comments on Downdetector regarding service issues to comprehend reported problems

Customer communications

Directly communicate with affected consumers via your company’s page on the Downdetector website

Downdetector® API

Integrate Downdetector data into your applications for both real-time reporting and historical analysis.

Everything in one place

Incorporate all Downdetector data into your current tools, encompassing third-party outages and consumer-reported details

Instant alerts

Merge Downdetector alerts seamlessly with your team’s current alerting systems and customer service ticketing platforms

Customer communications

Send tailored messages directly to affected consumers through customized messaging on the Downdetector website

Historical Data

Retrieve your company’s historical incident reports for analysis and benchmarking purposes

Trend Analysis
Conduct long-term trend analysis to identify correlations between issues and factors like date, time, location, or provider.

Competitive benchmarking
Compare your service with competitors by overlaying outage data from multiple companies for benchmarking.

Predictive analytics
Enhance readiness for future outages by monitoring trends and potential indicators of issues.

Downdetector Communicate™

Post real-time status updates directly on your company’s Downdetector® page

Be where your customers are
Communicate with your customers on Downdetector even when your own website or other channels are experiencing issues

Deliver real-time, contextual updates
Customize messaging for impacted customers by location, for specific problem types, or to communicate known issues

Reduce call center volume
Lower call center costs and manage your brand at critical moments with direct, real-time status updates on Downdetector

Who utilizes Downdetector Enterprise?

Downdetector Enterprise aids network operations centers (NOCs) and customer care teams in resolving issues promptly, enhancing customer experience.